I had some flooding in two basement apartments. A gentleman came out within an hour of the call and there were two men here by that afternoon. By late afternoon they had everything pulled out that need to be and nothing that didn’t, they covered everything in tarps (even the old broken sofa that we were going to throw out). Everything was explained in detail, and they even apologized for the noise of the fans needed. They called to check on me, two men came the morning on 4th of July to remove the equipment. So, in all Polite, Respectful, Thorough, Excellent communication and punctual. Thank You so much SERVPRO! I would recommend you guys to anyone!!!

All too often exceptional customer service is very uncommon; However, SERVPRO of The Mountains and it's staff have been anything but uncommon. We have nothing but praise to sing of how wonderful your company has been to work with.

 An employee's representation of a business can make or break them, and in this case where credit is due it should be made known. On Behalf of my parents and myself, I would like to take this opportunity to recognize one such outstanding employee, Bill. He exemplification of your company speaks volumes.

We were deeply impressed with Bill's level of professionalism, knowledge, and most of all his compassion. He went above and beyond his job duties and showed exceptional care not only for our property, but for us as well.

You have no idea the heartfelt appreciation and sincerest gratitude we have toward all his efforts to turn an extremely difficult situation into a positive experience. We truly feel he preformed an exceptional job worthy of commendation.

Those guys came in when they said they would, and did a fine job of removing standing water from basement.